2. Description of the Service
3. Use of the Service and user registration
4. Registration data and use thereof
5. Fees for the Service
A service fee determined by the competent authority may be charged for using Services 1 and 2. The User is obligated to pay the fee for products purchased via Services 1 and 2 using the method indicated in the Services, such as by online bank.
The Service Provider may change the prices of products sold via Services 1 and 2. The prices and commissions, if any, applicable at a given time are shown in the service. Prices include the value-added tax applicable at the time.
Additional information concerning the products is available on the Service Provider's website.
Any additional costs due to legislation, decrees or measures by authorities, such as changes in value-added tax, shall result in an increase to prices immediately from and inclusive of when the regulations come into effect. Kuopio region's general terms of travel and travel cards shall apply to any costs resulting from investigations relating to tickets or travel cards. These terms are available on the Service Provider's website and at the service point.
6. Delivery methods and terms of delivery related to the Service
The number of tickets which can be purchased for the travel card may be limited. Limitations may apply to the number of tickets and, for value tickets, to the minimum and maximum amount of a single purchase and to the overall value. Limitations concern any tickets already received (loaded) onto the travel card as well as tickets awaiting receipt (loading).
A binding agreement shall come to stand between the User and the Service Provider when the User has paid for a product sold via Services 1 and 2. Once payment is complete using an online bank or other payment method, the Services 1 and 2 User should return to the Service so that the product order/agreement can be confirmed.
Tickets purchased from Services 1 and 2 are delivered to various operators' devices, from which they can be loaded (received) onto travel cards selected by the User as follows:
- on operators' (traffic ordered by the Service Provider) devices, mainly (to be specified by Kuopio region public transport) after two (2) hours and for thirty (30) calendar days from the time of purchase.
- on the Service Provider's service point devices, mainly (to be specified by Kuopio region public transport) after two (2) hours and for two (2) months from the time of purchase.
The User themselves cannot cancel or return purchases completed in Services 1 and 2. A ticket which has been successfully purchased in the Services and which has not been loaded (received) can be returned at the Service Provider's service point within two (2) months from the time of purchase. The User must bring with them proof of identity and the travel card for which the ticket was purchased. A processing fee according to the price list valid at the time will be charged for the return.
If the successfully purchased tickets have not been loaded (received) onto the travel card within two (2) months from purchase, the value of such tickets will not be returned, and the tickets will not be eligible for coompensation. Kuopio region's general terms of travel and travel cards shall apply to the returns of loaded (received) tickets.
The User is always responsible for selecting the correct travel card, as purchases made for the wrong travel card cannot be annulled or transferred to another travel card. If the selected travel card becomes damaged or lost before tickets purchased in Services 1 and 2 have been loaded (received) onto the travel card in question, the travel card can be replaced with a new one at the Service Provider's service point. Kuopio region's general terms of travel and travel cards apply to lost and damaged travel cards.
7. Contents of the Service
The Service Provider aims to provide Services 1 and 2 to as high a quality as possible. The Service Provider shall ensure that the contents of Services 1 and 2 comply with the law and good practice. The Service Provider develops Services 1 and 2 and has the right to change Services 1 and 2 and their contents as part of its normal operations in the manner and at the time it best sees fit.
8. Electronic advertising
Upon registration the User may provide their consent for sending electronic advertising. If the User does not give their consent to electronic advertising, no electronic advertising will be sent to the address.
9. Service maintenance, availability and errors
The Service Provider will do its best to ensure that Services 1 and 2 are provided without errors and interruptions. The Service Provider has the right to interrupt Services 1 and 2 because of a change, renewal or technical reason related to the Service or due to repair, installation or maintenance work carried out on the communications network, or due to a similar reason or if required by legislation or other regulation issued by an authority. If possible, service interruptions shall be announced in advance on the Service Provider's website and at the service point. Attempts will be made to schedule interruptions so that they do not cause any undue disruption to the User.
The Service Provider is not responsible for any errors caused by interruptions to data communications or other data communications services provided by a third party, or for errors in such services. Likewise, the Service Provider is not responsible for any errors caused by the User using Services 1 and 2 in breach of instructions or regulations, or errors which are otherwise caused by the User.
10. Rights to the contents of the Service
11. The User's right to use the Service
12. Username and password
The username and password are personal, and the User may not transfer or otherwise disclose them to anyone. The User is responsible for storing their username and password and for ensuring that they are not disclosed to or obtained by third parties. The User is held responsible for the use of their username and password and the costs or fees, if any, resulting from such use.
The Service Provider has the right to change the User's username or password or any other credentials, if any, required for the use of Services 1 and 2, if required to do so for technical or other justified reasons. The Service Provider will not be held liable to provide compensation for such changes.
13. Personal data
14. Data security
The Service is protected by means of SSL protocol. The User is responsible for ensuring the appropriate organisation of data security on the information systems they use. The Service Provider shall treat all information concerning the user or submitted by the user as confidential. The Service Provider shall efficiently organise the data security of its Service using a commonly accepted method and will endeavour to prevent unauthorised access to its systems by means of appropriate technical solutions.
15. Equipment, software and connections
The User is responsible for the aquisition, functionality and costs arising from the equipment, software and network connections required for the use of the Service. They may not cause disruption or disturbance to the Service or other network users.
16. Liability for damage
The Service Provider shall only be liable for any direct damage to the User which it has caused by a negligent breach of contract. If it can be demonstrated that an error is on part of the Service Provider, the User may be reimbursed for the costs unduly collected from the User in the Service. If the investigation of an error requires that the User visits the Service Provider's service point, reasonable travel costs may also be reimbursed to the User (a maximum of two (2) single tickets for Kuopio region public transport). The Service Provider is not required to pay damages or any other indirect or direct remuneration or compensation as a result of disruption or error mentioned in section 9.
17. Force majeure
Force majeure shall release the Service Provider from any obligations related to the Service if it prevents or causes unreasonable disruption to a performance related to the Service. The following are considered to be force majeure: fire, earthquake, flood, explosion, strike or other stoppage of work, authority regulation, disruption to the supply of energy, shortage of raw materials or supplies, disruption to cable or other communications caused by or resulting from a third party or other similar reason, of which the party was unaware and for which it was not reasonably possible to prepare in advance. The Service Provider will announce a force majeure on the Service Provider's website as soon as it becomes apparent, if such an announcement is possible.
19. Validity and termination of the Agreement
The agreement shall become valid for the Service Provider once the Service Provider has accepted the User's registration. The Service Provider has the right to terminate the agreement with immediate effect in the following cases:
- if the User has intentionally provided incorrect registration information.
20. Transfer of obligations
Neither party has the right to transfer their rights and obligations resulting from the agreement to a third party without the prior, written consent of the other party. The Service Provider, however, has the right to transfer its rights and obligations resulting from the agreement to an organisation to which it transfers its business operations.
21. Applicable law and resolution of disputes
22. Contact information
The Service Provider's contact information can be found on the website vilkku.kuopio.fi