Where did we succeed, and where is there room for improvement? Did you encounter any problems? We welcome all feedback to help us develop our public transport services. Please leave your contact details so that we can provide you with further information and a response.
We aim to respond to feedback within five business days. For urgent matters, please contact our customer service.
- Routes and timetables
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Do you have any questions about the schedules? Do the shift schedules not meet your expectations, or do you have any ideas for improving them?
Do you have any questions about routes? Do the routes not meet your needs, or do you have ideas for developing new routes?
Did you notice any deficiencies or damage at the bus stop?
Other feedback related to routes and timetables.
- Traveling
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deviations from the schedule or route
Did the service not run on time or along its route? Please provide sufficient information to handle the case (e.g., line number, time, location, and direction of the service).
customer service and driver conduct
Did the driver's behavior brighten your day, or could the service have been improved? Please provide sufficient information to handle the case (e.g., line number, time, location, and direction of travel).
Did you leave your gloves on the bus or find someone else's Waltti card? Please read our lost property guidelines before submitting your feedback.
Other feedback related to travel.
- Tickets and payment
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Do you have any questions about the Waltti bus card, or were there any issues with payment? Please provide sufficient information to help us resolve the issue (e.g., travel card number or receipt of payment).
Do you have questions about mobile tickets or uncertainties regarding payment? Please provide sufficient information (e.g., user ID or purchase receipt) to resolve any issues.
Do you have questions about contactless payments or uncertainties regarding payments? Please provide sufficient information to resolve the issue (e.g., the first 6 and last 4 digits of your payment card; card numbers in the format: xxxx xxxx xxxx xxxx).
Other feedback related to tickets and payment.
- Digital services
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Did you notice outdated information or incomplete instructions on the website?
Do you have any ideas for improving the route planner, or does the route planner contain incorrect information?
Other feedback regarding digital services.